Preventive maintenance regarding the laser marking devices and software by Cajo Technologies is possible. With Cajo Service Level Agreements, the customer is able to ensure up-to-date functionality of the Cajo laser marking platform.
There are 3 options regarding the service levels. The options are basic level with no SLA, CajoSuite™ SLA and Premium SLA. For all the services and support levels, see the Cajo Service Level Agreements chart.
When a customer has no SLA in force, the service is provided by the best-effort principle. During warranty time remote control support and service desk support are included. Otherwise, services are charged based on the current price list.
CajoSuite™ SLA includes version updates and hotfixes of CajoSuite™ software. We provide guaranteed response and solution proposal times. Additional benefits can be seen in the Cajo Service Level Chart. The CajoSuite™ SLA is charged on a yearly basis.
SLA Premium guarantees the customer our full-service package including CajoSuite™ SLA. It guarantees the customer the fastest response and solution proposal times. For all the benefits, see Cajo Service Level Chart. The service is charged on a yearly basis.
For pricing of Service Level Agreements, contact Sales.