Preventive maintenance regarding the laser marking devices and software by Cajo Technologies is possible. With CajoCare Service-Level Agreements, the customer can ensure up-to-date functionality of the Cajo laser marking platform.

There are 3 options regarding the service levels. The options are basic level with no CajoCare, CajoCare Standard and CajoCare Premium. For all the services and support levels, see the Cajo Service-Level Agreements chart below.

When a customer has no CajoCare SLA in force, the service is provided by the best-effort principle. During warranty time remote control support and service desk support are included. Otherwise, services are charged based on the current price list.

CajoCare Standard includes version updates and hotfixes of CajoSuite™ software. We provide guaranteed response and solution proposal times. Additional benefits can be seen in the CajoCare Service-Level Agreements chart.  CajoCare Standard is charged on a yearly basis.

CajoCare Premium guarantees the customer our full-service package including CajoCare Standard. It guarantees the customer the fastest response and solution proposal times. For all the benefits, see the CajoCare Service-Level Agreements chart below.  The service is charged on a yearly basis.

Laser Marking Services – For pricing of Service Level Agreements, contact Sales.