Preventive maintenance regarding the Cajo laser marking devices and software is possible. With Cajo Service Level Agreements, the customer is able to ensure up-to-date functionality of the Cajo laser marking platform.
There are 3 options regarding the service levels. Those are basic level with no SLA, CajoSuite SLA and Premium SLA. For all the services and support levels, see the Cajo Service Level Agreements chart.
When customer has no SLA in force, the service is provided by best effort principle. During warranty time remote control support and service desk support are included. Otherwise, services are charged based on then current price list.
CajoSuite SLA includes version updates and hot fixes of CajoSuite software. We provide guaranteed response and solution proposal times. Additional benefits can be seen in the Cajo Service Level Chart. The CajoSuite SLA is charged on a yearly basis.
SLA Premium guarantees the customer our full service package including CajoSuite SLA. It guarantees the customer the fastest response and solution proposal times. For all the benefits, see Cajo Service Level Chart. The service is charged on a yearly basis.
For pricing of Service Level Agreements, contact sales.